Mesonex(“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Manufacturing Execution System platform and related services.

Information you provide

• Account information (name, email, company, phone number)
• Production data and manufacturing metrics
• Quality records and inspection results
• User-generated content (notes, comments, attachments)
• Payment and billing information

Information we collect automatically

• Device information (IP address, browser type, OS)
• Usage data (pages visited, features used, time spent)
• IoT sensor data from connected devices
• Log files and error reports
• Cookies and similar tracking technologies

We use the collected information to:

• Provide, maintain, and improve our Service
• Process transactions and send related information
• Send technical notices, updates, and security alerts
• Respond to your comments and questions
• Analyze usage patterns and optimize performance
• Detect and prevent fraud and security threats
• Comply with legal obligations

We do not sell your personal information. We may share your information with:

• Service providers who help operate our platform (cloud hosting, analytics)
• Professional advisors (lawyers, accountants, auditors)
• Law enforcement when required by law or to protect rights and safety
• Business partners with your explicit consent

We implement industry-standard security measures, including:

• End-to-end encryption for data in transit (TLS 1.3)
• AES-256 encryption for data at rest
• Multi-factor authentication (MFA)
• Regular security audits and penetration testing
• SOC 2 Type II compliance
• Role-based access controls

We retain your information for as long as your account is active or as needed to provide services. After account termination, we retain data for:

• 90 days for operational purposes
• Up to 7 years for compliance and legal requirements
• Indefinitely for aggregated, anonymized analytics data

Depending on your location, you may have the right to:

• Access your personal information
• Correct inaccurate or incomplete data
• Request deletion of your data
• Object to or restrict processing
• Data portability
• Withdraw consent at any time
• Lodge a complaint with a supervisory authority

To exercise these rights, contact us at privacy@mesonex.ai.

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze usage patterns and improve performance
• Provide personalized content and recommendations

You can control cookies through your browser settings. Note that disabling cookies may limit functionality.

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by regulatory authorities.

Our Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

Our Service may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

We may update this Privacy Policy periodically. We will notify you of material changes via email or through a prominent notice on our Service.

If you have questions about this Privacy Policy, please contact us:

• Email: privacy@mesonex.ai
• Data Protection Officer: legal@mesonex.ai